HomeHealthAmazon ends help for third-party, HIPAA-compliant Alexa program | NEWSRUX

Amazon ends help for third-party, HIPAA-compliant Alexa program | NEWSRUX

Amazon will now not help Alexa third-party HIPAA-eligible Expertise, which permits sufferers to share HIPAA-protected well being data with hospitals and well being insurers by its voice-based Alexa platform.

The corporate introduced the HIPAA-compliant knowledge switch functionality in 2019 alongside the launch of six Alexa Expertise constructed by healthcare suppliers and different stakeholders, together with My Youngsters’s Enhanced Restoration After Surgical procedure (ERAS), Livongo Blood Sugar Lookup, Swedish Well being Join, Cigna Well being At this time, Atrium Well being and Categorical Scripts. 

Every Talent was designed to assist members, sufferers and caretakers handle care at residence with voice instructions.

In an e mail to Talent customers dated Dec. 5, Amazon stated it will “suppress” Expertise for customers on Dec. 9, and delete any protected well being data pertaining to their Expertise per its Alexa deletion insurance policies, in response to Voicebot.ai, who initially broke the story. 

An Amazon spokesperson instructed MobiHealthNews in an e mail, “We repeatedly evaluation our experiences to make sure we’re investing in providers that can delight clients. We’re persevering with to take a position closely in creating healthcare experiences with first and third-party builders, together with Alexa Good Properties for Healthcare.”  


The tech and retail large has made loads of healthcare information this yr. 

In November, the tech large introduced the launch of Amazon Clinic, a digital healthcare service that can ship take care of 20 frequent circumstances, together with hair loss, heartburn, pimples, dandruff and seasonal allergic reactions.

The Amazon Clinic announcement got here three months after the corporate confirmed it will shut down Amazon Care, its providers geared towards employers, would shut down on the finish of the yr.

In July, Amazon introduced plans to accumulate hybrid major care supplier One Medical for roughly $3.9 billion in money, although this deal has but to shut. 

As of September, the Federal Commerce Fee was reviewing the deal. In line with a submitting with the Securities and Trade Fee, One Medical dad or mum firm 1Life Healthcare and Amazon acquired requests from the FTC for extra data relating to the acquisition. 

Amazon has used the Alexa voice assistant for different healthcare and help providers. In September 2021, it introduced Alexa Collectively, a subscription service that permits caregivers to help and remotely monitor getting older members of the family of their properties, which constructed on earlier Care Hub options. 

Amazon additionally expanded Alexa Good Properties for senior residing communities and well being programs final yr. The providing permits these suppliers to make use of the voice assistant at scale of their amenities. 

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